Customer Service Representative |
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Customer Service Representative

As a durable medical equipment (DME) customer service representative, you will enter new referrals and update all existing patient information which includes demographics, insurance, and benefit information. You will be responsible for selecting proper equipment, completing work orders, and creating delivery tickets to secure required information and provide quality service.

Job Duties

  • In charge of receiving and processing telephone and fax requests from patients and referral sources to provide DME
  • Responsible for entering orders accurately and efficiently
  • Answer high volume calls using a multi-line phone system
  • Verify insurance and update patient files
  • Provide instructions on how to use the equipment


  • Excellent spoken and written communication skills
  • Willing to work as team
  • High level of attention to detail
  • Must have knowledge and understanding of insurance eligibility
  • Excellent customer service skills
  • Proficient computer skills

Education and Experience

  • High school diploma or GED required
  • (1) year or more of DME CSR experience
  • Insurance verification experience
  • Knowledge and experience regarding Medicare regulations involving the coordination and ordering of DME or HME is preferred but not required

If you have experience working in a fast paced, competitive environment and communicate clearly in a professional manner, apply today to become a customer service representative. For more information call HealthCare Support at 407-478-0332.

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