Patient Account Rep |
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Patient Account Rep

Throughout the revenue cycle, patient account reps review and update patient accounts by calculating deductibles and processing payments. Consistently communicating with patients and their third-party providers, patient account reps also resolve issues with patient accounts, determine if patients are able to pay their outstanding balances, and credit/debit their accounts as needed. 

Patient account reps must follow up with patients regarding outstanding balances and insurance providers regarding claim status updates. In the event that a patient cannot pay their balance, patient account reps may need to provide financial counseling or assist with payment planning. 

Job Responsibilities

  • Bill patient accounts to third parties 
  • Communicate with patients and insurance providers post-discharge 
  • Assist with insurance verifications 
  • Determine patients’ abilities to pay their balances 
  • Resolve payment issues and account balances 

Qualifications and Skills 

  • High school diploma, GED, or equivalent experience 
  • Associate degree in a related field preferred 
  • 2+ years of experience in a billing or collections role 
  • 1+ years of customer service experience  
  • Proficiency with word processing software