Provider Service Representative
Indianapolis, Indiana
Position Summary:
Receive and respond to member/customer inquiries via telephone and written correspondence in a timely and professional manner.
Position Responsibilities:
- Receive and respond to all telephone or written correspondence inquiries from members within established timeframes and policies.
- Assist members with plan benefits via telephone, in writing, in person or make referral to outreach representative as appropriate.
- Document in the computer system all members’ issues and resolution.
- Utilize current reference materials to assist and resolve any member inquiries.
- May coordinate member transportation.
Hours for this Position: 7am-4pm and 8-5 shifts
Advantages of this Opportunity:
- Working for a growing Fortune 500 Healthcare Network
- Expansion, excellent opportunities for upward mobility
- Must be able to start March 2nd
Required Skills
What We Look For:
- MUST have Healthcare experience
- -Must have Claims Experience any type (Commercial, Medicare, and Medicaid)
- -Call Center experience strongly preferred but no required. With that being said we need to make sure 100% that they are comfortable working in this type of environment.
- Will consider candidates w/ Healthcare expr & have provided ‘customer service’ to people, but don’t have to be in a call center setting
Responsibilities
More Insight of Daily Responsibilities:
-Call Center setting
-Mostly inbound calls, but will need to make outbound follow up calls.
-Responsible for 30-40 calls per day, don’t focus so much on amount, focus on quality (talk time)
Want More Information?
Interested in hearing more about this great opportunity? Reach out to Kurt at Kurt@healthcaresupport.com for immediate consideration.
Why You Should Work For Us:
HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!
Salary
Based on Experience