Remote Customer Care Rep – Pennsylvania

Customer Care Rep

HealthCare Support is actively seeking a Customer Care Rep to fill an opening with one of the nation’s leading healthcare organizations located in Monroeville, PA.

Daily Responsibilities for Customer Care Rep:

• Taking inbound calls and answer questions regarding prescription insurance, medication coverage and mail order prescriptions so that our members better understand their coverage and options
• They will be speaking with people who are 18-65+ in age
• Training Hours: M-F 8-4:30pm local time
• Shift after training: M-F between 8:00am – 8:45pm (40 hrs per week)

Required Qualifications for Customer Care Rep:

• 1 year experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry, military experience)
• Computer proficiency in Windows-based applications – will use dual monitors and many systems 
• Must have empathy / good soft skills 
• High School Diploma or Equivalent Experience

Preferred Qualifications for Customer Care Rep:

• Associates degree or equivalent experience
• Ability to problem solve in a positive, productive manner
• Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life
• Reliability and compliance with scheduling standards
• Ability to exhibit patience and empathy and express assurance and confidence
• Strong customer service skills, including courteous telephone etiquette and professionalism
• Strong oral, interpersonal and communication skills

Benefits for Customer Care Rep:

• Immediate enrollment in Health Insurance
• Dental Insurance
• Life Insurance
• Employee Assistance Program (EAP)
• Access to Investment Accounts
• Career and educational tools within our Ingenovis ACT (Advocacy) Program

Pay Details: $19 – $19  an hour

Interested in being considered?
If you are interested in applying to this position, please click Apply Now for immediate consideration.

For additional consideration, please email a copy of your resume to paula.tating@healthcaresupport.com with your phone number, the job title and location, and our recruiters will reach out.
Healthcare Support Staffing, LLC is an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other characteristic protected by applicable local, state, or federal law.