Provider Service Advocate
Remote Provider Service Advocate
HealthCare Support is actively seeking a Remote Provider Service Advocate to fill an opening with a Fortune top 25 Managed Care Company in Ohio.
Daily Responsibilities for Remote Provider Service Advocate:
- Monday – Friday (Overtime may be required as needed)
Training is 8-5, after training will be on the 11:30am – 8:00pm shift (30 minute lunch) - Answer incoming healthcare contact center calls from providers of the health plan and route appropriately to clinical staff
- Gather and verify demographic information and document calls using standard computer software and systems
- Use tools and apply problem-solving skills to identify immediate caller needs, including potential crisis calls; escalate crisis calls according to standard operating procedures
- Use verbal communication strategies to effectively elicit information, gain confidence from caller and provide reassurance
- Answer inbound call and make outbound calls according to department policies and procedures
Required Qualifications for Remote Provider Service Advocate:
- MUST be located in Ohio.
- 2+ years of customer service experience
- Medicaid experience
- 1+ year of Managed Care or provider billing experience (not scheduler or front office)
- No time off within the first 90 days, training time is crucial
Benefits for Remote Provider Service Advocate:
- Immediate enrollment in Health Insurance
- Dental Insurance
- Life Insurance
- Employee Assistance Program (EAP)
- Access to Investment Accounts
- Career and educational tools within our Ingenovis ACT (Advocacy) Program
Pay Details: $18.00 to $19.00 an hour
Interested in being considered?
If you are interested in applying to this position, please click Apply Now for immediate consideration.
For additional consideration, please email a copy of your resume to dennis.lorence@healthcaresupport.com with your phone number, the position title and location, and our recruiters will reach out.
Healthcare Support Staffing, LLC. is an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other characteristic protected by applicable local, state, or federal law.
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