Bilingual Korean Customer Service

HealthCare Support is actively seeking a Hybrid/Remote Bilingual Korean Customer Service
to fill an opening with a Fortune 500 Healthcare Organization in Arcadia, CA.

Daily Responsibilities for Hybrid/Remote Bilingual Korean Customer Service:
Principal Duties and Responsibilities:

• Educates members, family, providers and caregivers regarding benefits and plan options.
• Accurately explains benefits and plan options in person, via email, fax, or telephonically.
• Provides follow-up with members by clarifying the customer’s issue, determining the cause, and identifying and explaining the solution. Escalates appropriate member issues to management or other departments as required.
• Provides follow-up with members by clarifying the customer’s issue, determining the cause, and identifying and explaining the solution. Escalates appropriate member issues to management or other departments as required.
• Participates in member calling projects as assigned by management to support the overall Clever Care goal of membership retention.
• M-F:8-hour shift between 8a-8p

Required Qualifications for Hybrid/Remote Bilingual Korean Customer Service:

• 1-2 years of experience 
• Familiarity with Centers for Medicare and Medicaid Services (CMS) regulations
• Bilingual in Cantonese, Mandarin, Vietnamese, Korean, Spanish, Thai, Khmer, Japanese may be required.
• Exceptional customer service skills, including verbal and written communication
• Strong active listening skills

Preferred Qualifications for Hybrid/Remote Bilingual Korean Customer Service:

• At least 1-2+ years of experience

Benefits for Hybrid/Remote Bilingual Korean Customer Service:

• Immediate enrollment in Health Insurance
• Dental Insurance
• Life Insurance
• Employee Assistance Program (EAP)
• Access to Investment Accounts
• Career and educational tools within our Ingenovis ACT (Advocacy) Program

Pay Details: $20.00 – $22.00 an hour

Interested in being considered?
If you are interested in applying to this position, please click Apply Now for immediate consideration.

For additional consideration, please email a copy of your resume to maro.onokpise@healthcaresupport.com with your phone number, the job title and location, and our recruiters will reach out.
Healthcare Support Staffing, LLC. is an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other characteristic protected by applicable local, state, or federal law.

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