Collection Representative |
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Collection Representative

Collection representatives will notify patients of delinquent accounts by mail or telephone and ensure timely and accurate payments. Representatives will also demonstrate exceptional customer service to patients, insurance carriers, and healthcare professionals.

Job Duties and Responsibilities:

  • Contact patients daily to try and resolve outstanding balances
  • Contact patients, physician’s offices, or insurance carriers to expedite claims process
  • Resolve insurance or patient issues that result in the patient being billed incorrectly
  • Maintain accurate and detailed records of steps taken to resolve outstanding debt
  • Maintain all patient demographic information and data in collection systems

Skills and Qualifications:

  • High school diploma or GED required
  • Minimum one year experience in handling reimbursement or medical/insurance billing preferred
  • Ability to multitask with the computer and phone while collecting patient data
  • Minimum one year experience using Microsoft Excel, Outlook, and Word
  • Advanced verbal, written communication, and organization skills
  • Ability to work in high pressure, fast paced environment
  • Ability to navigate computers and other office machines

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