Client Services Specialist
A Client Services Specialist in the healthcare field is ensures that patients and clients have a positive experience. They act as a liaison between the company and its clients, in addition to assisting with complaints, orders, account questions, billings, and cancellations. A Client Services Specialist also assists Account Managers to ensure a high level of customer service.
Job Duties
- Brings in customers through answering questions about products or services, as well as suggesting information about other products and services
- Builds, maintains, and improves relationships with clients through regular communication
- Processes documentation based on orders received from clients
- Tracking and recording project progress in multiple CRM systems
- Manages projects through their entire duration
- Assists with other duties and projects as needed
Education and Experience
- A Bachelor’s degree in a related field of study such as Business administration is required
- Strong working knowledge of the healthcare industry is generally preferred
- Proficiency in Microsoft Office applications such as Word, PowerPoint, Excel, and Visio is a must
- The ability to manage multiple projects at one time
- Excellent interpersonal skills are required